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Support FAQs

Find answers to your common support-related queries about your store & technicalities.
Why does Wcommerce require my bank details?

Wcommerce requires your bank details to securely transfer your earnings from store sales directly to your account. This ensures a smooth and timely payout once the return window has passed, allowing you to access your profits without delay.

Is customer support available for technical issues?

Yes, our support team is available 24/7 to assist with any technical difficulties. You can easily contact support through your dashboard, email, or phone.

Can I change my store's logo after setup?

Yes, you can change your store’s logo or edit your store’s information at any time through the settings section in your dashboard.

What happens if I want to close my store?

You can permanently close your store by contacting our customer service team.

Can I access my store on mobile?

Yes, Wcommerce is fully mobile-optimized, and you can manage your store on-the-go through the Wcommerce mobile app or mobile browser.

Products FAQs

Optimize your product listings with these solutions for adding, managing, and promoting items.
What happens if my store experiences high traffic?

Wcommerce’s servers are designed to handle high traffic, ensuring your store remains operational during peak times.

Can I share my store on social media platforms?

Yes, Wcommerce allows you to share your store’s QR code & store’s link directly to your social media platforms.

Is there a limit to how many products I can list?

No, Wcommerce allows you to list all the products that are available in the inventory.

How do I add new products to my store?

Use the "Product" button in the navigation of your dashboard to add & remove products.

Are there any fees for listing products?

No, Wcommerce does not charge listing fees.

Orders FAQs

Below is a list of FAQs about processing, managing, and fulfilling orders efficiently.
What are the profit margins, and when do I get paid?

Store owners earn retail-level profit margins on their sales. Earnings are credited to your store wallet once the 7-day return window has passed, after which you can withdraw your funds.

How long does it take for client orders to be shipped and delivered?

Orders are typically processed within 24 hrs. Delivery takes 2-3 days, depending on the location.

How long does it take for funds to be deposited after a sale?

Funds are typically deposited into your account after an order return period has passed.

Can I track customer orders?

Yes, you’ll have access to real-time tracking details for all customer orders.

What is the shipping process like?

Wcommerce handles shipping, and tracking information is provided to both you and the customer.

How do I manage product returns and refunds?

Wcommerce has a streamlined return and refund process, ensuring a hassle-free experience for both you and your customers.

What kind of payment methods can I offer my customers?

Wcommerce supports various payment options like credit cards, digital wallets, and bank transfers.

Dashboard  FAQs

Everything you need to know about managing your store and tracking key performance metrics from the dashboard.
I am getting an error while uploading a product recommendation video using IOS Safari browser

We recommend that you use a chrome browser. That will avoid this issue.

Are there any marketing materials available on Wcommerce?

Yes, we provide you with design templates that you can print yourself or get custom printed from a local printer to use as marketing materials.

How can I monitor my store’s sales performance?

Wcommerce provides an analytics dashboard that tracks your sales, customer behavior, and product performance.

Can I run promotions or discounts on my Wcommerce store?

Yes, you can! Wcommerce allows you to apply either a 5% or 10% discount on your products directly from your store’s dashboard to attract customers and increase sales.

How can I upload product testimonials or recommendations?

You can upload videos directly through your dashboard under the "Recommendation Videos" section.

What details are included in my invoice?

Your invoice includes the billing date, customer details, products purchased, total invoice amount, and applicable taxes.

How can I download my invoices?

Invoices can be exported from the "Invoices" section in your account dashboard.