Refunds & Cancellations Policy

We strive to ensure that you are fully satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund policy. This policy applies to all products purchased through this store, subject to the conditions outlined below.

1. Refund eligibility

Timeframe: You may return products within 7 days from delivery.

Condition: Products must be unopened, unused, and in original packaging, including all tags and labels.

2. How to initiate a return

Customers can return products within 7 days of delivery in 2 different ways:

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A. Return to Kirana Store

  • Take the product to your kirana store from whom you purchased.
  • The store owner will check if the product is unopened and undamaged.
  • Once confirmed, your refund will be automatically credited back to your original payment method.
  • Customers will receive their refund within 24 hours, depending on the payment method used.
  • In many cases (e.g., UPI, wallet payments), the refund will be instant.
  • Credit card refunds may take longer as per banking timelines.

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B. Return via Courier Pickup

  • Raise a return request on the store website/app under Order Details.
  • A courier pickup will be scheduled within 24 - 48 hours.
  • Refund will be issued once the product reaches the warehouse and is confirmed as unopened and undamaged.

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3. Refund

Instant / Within 24 Hours: Refunds are processed instantly or within 24 hours (depending on payment method) when you choose the “Return to Shop” option.

4. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange a product, please follow the return process to obtain a refund and then place a new order for the desired item.

5. Damaged or defective products

If you receive a damaged or defective product, please contact Wcommerce immediately at +91 92402 18436. They will arrange for a replacement or refund, including covering any return shipping costs, at no extra charge.

6. Contact information

If you have any questions or need help with your return or refund, please contact Wcommerce customer service at: +91 92402 18436.