5 Steps for Kirana Stores After Launch

Once your store is live, complete this simple checklist to unlock more features, earn faster, and grow your business.

1. Request Your Free QR Stand

• Go to your dashboard and click Request a QR.
• If you are a Kirana store owner, you can request a free QR stand.
• Our team will confirm with you and send it.
• Place the QR on your counter so customers can scan and shop directly from your store.

2. Become a VIP within 15 Days

If you get your first sale within 15 days of launch, you become a VIP Store Owner.

VIP benefits:

• Telephone support for quick help.
• Extra VIP margins (+10–15%) on selected products.
• ₹100 credited to your wallet to cover the minimum balance, so you can withdraw what you earn from day 1

Your checklist will unlock the next benefits automatically.

3. Refer Another Store Owner

• Invite a friend or another Kirana store owner to open their store.
• If they launch their online store with your link, you will earn 2% commission on every sale they make.
• Referring helps you build a network and earn extra without extra work.

4. Add Your Bank Details

• Go to Settings → Bank Details.
• Enter Name, Account Number, IFSC and save.
• Your bank will send ₹1–₹3 to verify (one-time fee).
• Once verified, your wallet is activated.
• Minimum withdrawal is ₹100, this rule helps remove bank charges on every transaction.

5. Unlock COD (Cash on Delivery)

• After completing 3 successful prepaid orders, you unlock COD option for your customers.
• COD builds trust, because many customers like paying when they receive the product.

Conclusion

Completing this checklist ensures your store runs smoothly and earns more. From getting your free QR stand to unlocking COD, each step helps you grow faster and serve your customers better.

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How Are Product Returns and Refunds Managed Through Wcommerce?

Wcommerce makes returns and refunds simple for customers and safe for store owners. The whole process is handled by Wcommerce, so you don’t need to worry about shipping, refund money, or fraud.

1. Two Ways to Return a Product

Customers can return products within 7 days of delivery in two ways:

A. Return at Kirana Store

• Customer takes the product back to the kirana store.
• Store owner checks if the product is unopened and undamaged.
• If accepted, refund is processed immediately to the customer’s original payment method.
• Refund is usually instant (UPI, wallet payments) or within 24 hours.
• Credit card refunds may take longer as per bank timelines.

B. Return via Courier Pickup

• Customer raises a return request online (from Order Details).
• Courier pickup is scheduled within 24–48 hours.
• Refund is issued after the product reaches the warehouse and passes the quality check.

2. Return Acceptance Rules

• Products must be unused, unopened, and in original packaging.
• Products not meeting these rules may be rejected.

3. Refund Process

• Once the returned product is validated, refund starts within 24 hours.
• UPI / Wallet payments → usually instant.
• Debit / Credit card payments → depend on bank processing time (may take 2–5 working days).
• Refunds are always issued to the original payment method.

4. Instant Refund Rules

• Instant refund works if the return value is below ₹750.
• If the total pending return value at your store is more than ₹1500, refund switches to normal mode (5–7 days).
• Instant refund can also be disabled if fraud is suspected.
• Store owner’s money is never at risk—refunds are always processed by Wcommerce.

5. Profit Margin Adjustments

• Customer can return a product within 7 days of order delivered.
• After the 7-day return window, if no return is made, your profit is confirmed and credited in your wallet.

6. Wcommerce’s Role

• Wcommerce manages all logistics, refund processing, and customer service.
• Kirana store owners only need to check the product at the counter if returned directly.
• You don’t handle shipping or refund money.

Conclusion

With Wcommerce, product returns and refunds are hassle-free for store owners. Customers can return through the store or online within 7 days, products are collected within 28 hours, and refunds are processed in 24 hours (instant for small values). Your profits are always protected after the return window.

For complete rules, check out our Refunds & Cancellations Policy.

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How You Earn and Withdraw Money

Running your store is simple. You earn profit on every order, money adds to your wallet, and you can withdraw to your bank account easily.

1. Creating Your Store

To start earning, you first need to create your store profile. Follow the simple steps in our Store Setup Guide to launch your store. Once your store is live, you can begin selling and earning profits.

2. Understanding Profit Margins

Every product listed in your store already shows you:

• MRP (Maximum Retail Price) → This is the price your customer pays.
• B2B Price → The wholesale cost to Wcommerce.
• Margin % → The percentage of profit you will earn.
• Margin Amount → The exact money you receive for each unit sold.

Example (45% Margin):

• Suppose a product’s MRP is ₹800.
• With a 45% margin, you will earn ₹360 profit if sold at full MRP.

VIP Bonus:

• VIP Store Owners get +10–15% extra margins.
• Unlock phone support for faster help.
• Make your first sale to become a VIP.

3. How to add Discounts

You can easily give a 5% or 10% discount on all products in your store.

1. Open your Store Owner Dashboard.
2. Go to My Store Discounts.
3. Select 5% or 10%.
4. Done! Your discount is live. Customers will now see reduced prices automatically.

Example:

• A product has MRP ₹800.
• With 10% discount, selling price = ₹720.
• If your margin is 45%, your profit will be ₹220.

Discounts attract more customers and increase sales.

4. Check All Orders

You can check your orders in two ways:

• On the Home Screen, see a quick summary of Total Orders, In Process, Returns and Cancelled.
• In Dashboard → Orders, see full details for each order, including product, profit, delivery status, and returns.

This makes it easy to track everything your store is selling.

5. Link Your Bank Account

After launching your store, you must link your bank account to withdraw money:

• Go to Settings → Bank Details in your Store Owner Dashboard.
• Enter Account Holder Name, Account Number, and IFSC Code.
• Your bank will send a test deposit of ₹1–₹2 to confirm your account.
• Once verified, your wallet will be activated for withdrawals.

6. How to Withdraw

• Open your Dashboard → Wallet.
• Click Withdraw Now → Request Withdrawal.
• Withdrawals are processed immediately to your original payment method (credit cards may take 1-2 days depending on the your bank).

7. Minimum Amount to Withdraw

• You must keep ₹100 in your wallet at all times.
• You can withdraw whenever your balance is ₹100 or more.
• This rule avoids extra bank charges.
• If you close your store, you can withdraw the entire amount, including the last ₹100 (T&C apply).

8. When Profit Shows in Dashboard

• After an order is delivered, there is a 7-day return period.
• Once 7 days are over (and the product is not returned), your profit from that order will appear in your wallet.

Conclusion

Earning money with your store is simple: sell products, earn profit, and withdraw directly to your bank. With the wallet system and ₹100 rule, your money is always safe and easy to access.

Do I Need a GSTIN Number to Start My Online Store?

When launching your store, you can sell with GSTIN or without GSTIN. Both are possible. Let’s see how it works.

What is a GSTIN Number?

GSTIN (Goods & Services Tax Identification Number) is a 15-digit number given to registered businesses.

• Needed if your yearly sales are above ₹40 lakhs.
• Not required when you are small or just starting.
• Having GSTIN gives you more benefits like tax savings and trust.

How to Add GSTIN or Sell Without It

After you launch your store, you can manage GST options anytime.

With GSTIN:

• Open the Store Owner Dashboard (click Store Owner Login or Get Started on the home page).
• Go to Settings → My Account.
• Click the icon after I do not have a GST.
• Enter your GSTIN and click Verify.

Without GSTIN:

• Go to Settings → My Account.
• Turn on the "Convert to an Affiliate Status" to sell without GSTIN.
• Your store will now use Wcommerce GST, so you can sell all over India.

Benefits of Having a GSTIN

• Sell all over India under your own GST.
• Save money with Input Tax Credit (ITC).
• Build more trust with customers.

Example of Input Tax Credit (ITC)

If you have a GSTIN, you can benefit from ITC:

• Example: You buy ₹10,000 worth of ingredients and pay ₹1,000 GST. You sell health, beauty & family products for ₹20,000 and collect ₹2,000 GST.
• Without ITC: You pay the full ₹2,000 GST to the government.
• With ITC: You subtract the ₹1,000 GST you already paid and only need to pay ₹1,000, saving money.
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Here’s a comparison table for Having a GSTIN vs Not Having a GSTIN:

To register for a GSTIN number, visit the GST Registration - GST Portal and create your GSTIN to unlock various benefits.

Conclusion: GSTIN or No GSTIN—Both Work

• With GSTIN → Best for nationwide sales + tax savings.
• Without GSTIN → Fine for local selling.
• Affiliate Status → Best if you don’t have GSTIN but still want to sell nationwide.

Choose what fits your store today—both paths work.

Quality Assurance Process

At Wcommerce, quality isn’t just a standard—it’s a promise. Our platform is built on the trust that fitness and wellness professionals place in the products they offer to their clients. To uphold that trust, we’ve established a comprehensive quality assurance process that ensures every product listed on our platform meets the highest standards of safety, efficacy, and compliance. This article walks through our rigorous product sourcing and evaluation strategy that protects both store owners and their customers.
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Product Sourcing and Evaluation Strategy

Our goal is simple: to provide fitness and wellness professionals with access to products that are pre-screened, quality-assured, and safe. Through collaboration with an expert advisory team and crowdsourced recommendations from store owners, Wcommerce ensures that every product listed on our platform is evaluated meticulously.
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Ensuring High Standards of Quality and Safety

1. Quality Standards

Every product on Wcommerce must meet rigorous quality certifications such as ISO (International Organization for Standardization) or GMP (Good Manufacturing Practices). These certifications ensure that products are manufactured consistently and with care.

In addition to certifications, ingredients are evaluated for ethical and sustainable sourcing. We believe that what goes into a product is just as important as the product itself. That’s why clear labeling, with comprehensive ingredient lists and detailed usage instructions, is mandatory for every product we list.
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2. Safety and Regulatory Compliance

Beyond quality, safety is paramount. We work with brands that adhere to both local and international regulatory standards, such as FDA (Food and Drug Administration) and FSSAI (Food Safety and Standards Authority of India). Each product must provide clear evidence of safety testing, often through third-party lab tests.

Packaging and labeling regulations are strictly enforced to ensure that all products are easy to understand and comply with relevant laws. Wcommerce makes it a priority to verify that customers know exactly what they are purchasing, eliminating any potential safety risks.
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Third-Party Testing for Accuracy and Safety

To guarantee product integrity, Wcommerce requires periodic third-party lab testing. This testing verifies product claims regarding potency, purity, and safety. Every product is backed by a Certificate of Analysis (CoA), which is issued for each batch. These certifications give store owners and their customers confidence that the products are safe, accurately labeled and effective.
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Reevaluation to Ensure Consistent Quality

We know that maintaining quality isn’t a one-time event; it’s an ongoing process. To uphold our high standards, products undergo reevaluation based on their sales frequency. High-turnover products are tested quarterly, while others are reviewed semi-annually. If any issues arise, we step in immediately with a reevaluation to ensure compliance and quality.
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Leveraging Expert Advisory Teams

To maintain our industry-leading standards, Wcommerce works closely with a 3-5 member expert advisory team. This team includes professionals from diverse segments such as fitness training, nutrition, Ayurveda, gym management, and wellness coaching. Each expert is responsible for reviewing products in their respective area of expertise.

The advisory team convenes periodically to assess product quality and resolve any issues that may arise. Their recommendations are key to maintaining a curated collection of trusted products that support the diverse needs of our store owners and their customers.
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Crowdsourcing Recommendations from Store Owners

At Wcommerce, we believe in collaboration. We actively invite store owners to recommend products for our platform. These recommendations go through a rigorous vetting process, starting with an initial screening and culminating in a full expert review. Only products that meet our stringent criteria make it to our inventory.

Crowdsourcing allows us to expand our product offerings with items that are not only in demand but also trusted by professionals in the field. This process ensures that our product catalog remains relevant and dynamic, while still adhering to the highest quality and safety standards.
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The Product Sourcing and Evaluation Process

1. Initial Screening: We begin by evaluating the brand’s reputation, manufacturing practices, and compliance history. Brands that pass this step are asked to provide product samples for further evaluation.
2. ‍Advisory Team Review: The expert advisory team analyzes the lab results and product details, convening for final approval. Documentation is maintained for transparency and future reference.
3. ‍Ongoing Monitoring: After approval, we perform regular batch testing to ensure continued compliance. Feedback loops with store owners and customers help us monitor product performance and address any issues.
4. ‍Crowdsourced Recommendations: Products recommended by store owners undergo the same thorough evaluation. Upon approval, these products are added to our inventory, expanding the range of trusted offerings on Wcommerce.‍
5. Product Testing and Verification: Samples undergo internal review by in-house experts, followed by detailed third-party lab testing for potency, purity, and safety. Regulatory compliance is also checked at this stage.
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Transparency and Documentation

We believe in transparency at every step of the quality assurance process. Documentation of all evaluations, test results, and advisory reviews is maintained and accessible to our store owners. This gives them the confidence that they are offering products that meet the highest industry standards.

Additionally, store owners and end customers can access product certifications, lab results, and any other relevant documentation directly through the platform. By offering this level of transparency, we not only comply with industry standards but also build long-term trust with our stakeholders.
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Commitment to Continuous Improvement

At Wcommerce, we’re committed to continuously refining our quality assurance process to meet the evolving needs of our store owners and their clients. We regularly update our criteria and processes to align with the latest regulatory changes, scientific advancements, and consumer preferences. With a robust feedback loop, we ensure that the products listed on our platform consistently meet the highest expectations of quality and safety.

By adhering to these rigorous standards, Wcommerce not only safeguards the trust of our store owners and their customers but also fosters a marketplace where quality and safety are always top priorities.
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Conclusion

Wcommerce’s commitment to quality assurance is at the core of everything we do. Through rigorous evaluation, expert oversight, and a commitment to transparency, we ensure that the products on our platform are safe, effective, and trusted by professionals and their clients alike.

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Step-by-Step Guide to Launch Your Store in 3 minutes

Launching your store is simple and quick. Just follow these steps and your shop will be live in a 3 minutes.

Step 1: Click on Get Started on home page

To get started, open the Wcommerce.store & click on Get Started on your phone or desktop.

1. Enter your mobile number (e.g., +91 9653534679).
2. Click Continue.

Step 2: Open WhatsApp and Copy the OTP

After entering your number, you’ll receive a 4-digit OTP on your WhatsApp.

1. Enter the OTP you received (e.g., 5784).
2. Click Continue to verify your number.

Step 3: Create Your Profile

Now, it’s time to set up your profile.

1. Enter your First Name (e.g., Subham).
2. Enter your Last Name (e.g., Kumar).
3. Click Create Profile once done.

Step 4: Enter Your Address

1. Enter your Address.
2. Add a Landmark (optional).
3. Enter your Pincode.
4. Your City and State will auto-fill.
5. Click Confirm.

Step 5: Create Your Store

Now it’s time to create your store.

1. Enter your Store Name.
2. Your store name becomes your store link (example: Maa Kali General Store → maa-kali-general-store.wcommerce.store).
3. Click on Verify to verify your Store Link.
4. Add a Store Description (e.g., Wellness, nutrition and family products at best price and best quality).
5. Upload your photo.
6. Click on Create Store.

Step 6: Launch Store

Click Launch Store. 🎉Congratulations! Your store is now live.

Step 7: Complete Your Checklist

After launch, you’ll see a checklist to unlock all features. Example: Add GSTIN, upload bank details, set discounts.

Next Steps

Once your store is live, share the link with your clients and start promoting your store on social media or Whatsapp. We will keep track of orders, manage inventory, and help you grow your fitness business with ease.

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