Legal & Policies | Wcommerce — Terms, Privacy, Refunds, Shipping

Welcome to Wcommerce.store. These Terms and Conditions ("Terms") explain how you can use our platform to create and manage your online store. By using Wcommerce.store, you agree to follow these Terms.

1. Account registration

Eligibility: You must give correct and complete information when you register your store. Please update it whenever needed.

Security: You are responsible for keeping your account details safe. Anything done from your account is your responsibility.

2. Use of the platform

License: Wcommerce.store gives you a limited right to use the platform for creating and managing your store.

Prohibited Activities: You must not use the platform for illegal activities, to sell banned products, or to do anything that harms Wcommerce or other users.

3. Products and stock

Product Listings: Store owners can set discounts of 5 or 10% if needed and can add video testimonials. Wcommerce.store provides the product images, descriptions, and other data on your store.

4. Fees and payments

Subscription Fees: Store creation, maintenance and fulfilment services are free.

Platform Fees: A platform fee (for payment handling, warehousing, delivery, and our margin) is already included in B2B pricing. Store owners earn margins without buying or storing stock.

Earnings Withdrawal: You must keep at least ₹100 in your wallet. You can withdraw ₹100 or more anytime. If you close your store, you can withdraw the full balance.

Promotions: Any wallet top-up added by Wcommerce for promotions (e.g., after first sale in 15 days) cannot be withdrawn for 12 months.

5. Marketing and sales tools

Integrated Tools: Wcommerce.store gives you marketing and sales tools to help promote your store and connect with customers.

Compliance: You must follow the law when using these tools.

6. Customer service

Support: Wcommerce.store will support you for platform-related issues.

Your Role: You are responsible for answering customer questions about your products and services.

7. Termination of service

Termination by You: You can close your store any time by opening the Live Chat on your store owner dashboard and requesting closure.

Termination by Us: Wcommerce.store can suspend or close your store if you break these Terms. If you directly contact or make deals with any brand listed on your store, your account will be liable for termination.

8. Limitation of liability

No Warranty: Wcommerce.store provides the platform "as is" with no extra promises.

Liability Limitation: Wcommerce.store is not responsible for indirect losses or damages that may happen while using the platform.

9. Instant return & refund policy (for sellers who also run a physical store)

This policy is designed for sellers who also run a physical store and use Wcommerce as an additional selling channel. It allows these sellers to offer instant refunds on in-person returns.

A. Return process

Customers may return products directly to the seller's physical store within 7 days after delivery.
The store owner will check and validate the returned product as unopened and undamaged in front of the customer.
Once validated, the store owner will click on the "Accept Return or Decline Return" button in the Store Owner App (Orders → Order Details page).

B. Product collection

Returned products will be collected by the shipping partner within 48 hours from the physical store.
Wcommerce will cover the return shipping charge.

C. Refund policy

Customers will receive their refund within 24 hours, depending on the payment method used.
In many cases (e.g., UPI, wallet payments), the refund will be instant.
Credit card refunds may take longer as per banking timelines.
The store owner's money is never at risk — all refunds are processed by Wcommerce.

D. Return acceptance criteria

Products must be unopened, unused, and in their original packaging.
Products that do not meet these conditions may be rejected.

E. Instant refund limits

Instant Refund works only if the return value is below ₹750.
Instant refund will be disabled for a store in the event of fraud, or if returned products value over ₹1,500 has not yet been returned from your shop.
If the limit is crossed, refund will follow the normal process (takes 5–7 days).

10. Product liability disclaimer

Third-Party Brands: For products from third-party brands, the brand owner is responsible for product-related claims. Wcommerce is not responsible.

Aware Precision Medicine Brands: For products owned by Aware Precision Medicine Private Limited, liability will follow the laws of Hyderabad, India.

11. Changes to terms

Modifications: Wcommerce.store may update these Terms. Any updates will be posted on our website.

Need help? For platform issues, open the Live Chat on your store owner dashboard. For legal queries, email support@wcommerce.store.

At Wcommerce.store, we respect your privacy. This document explains what information we take when you create your store with us, how we use it, and how we keep it safe.

1. Information we collect

Your Details: When you create a store, we ask for your name, phone number, and other contact details.

How You Use the Platform: We see how you use the platform — login time, device, and browser type.

Money Details: We take GST number and bank account details to make bills and send your store earnings.

2. How we use your information

To Run the Platform: We use your details to set up your store, manage sales, and handle payments.

To Talk to You: We may call or WhatsApp you about your store, give support, or share updates.

To Make It Better: We check usage data to improve our platform and services.

For Payments: We use GST and bank details to send your money safely.

3. Who we share with

Service Partners: Sometimes we share information with trusted partners who help with payments, delivery, or support.

By Law: If police, court, or government ask, we may have to share your details.

4. How we keep your data safe

We use security systems to protect your data from misuse.

But no system is 100% safe. We always try our best to keep it secure.

5. Your rights

See and Change: You can see or correct your details anytime.

Delete: You can ask us to delete your store and data.

Stop Messages: You can stop getting marketing WhatsApp messages anytime in settings.

6. Changes to privacy policy

Modifications: Sometimes we may change this Privacy Policy. If we do, we will update it on our website and app.

7. Contact us

If you have any questions or problems, reach us by clicking the Live Help button on your store owner dashboard.

Your data, your control. You can view, edit, or delete your information any time from your store settings. For data-protection questions, email support@wcommerce.store.

We strive to ensure that you are fully satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund policy. This policy applies to all products purchased through this store, subject to the conditions outlined below.

1. Refund eligibility

Timeframe: You may return products within 7 days from delivery.

Product condition: Return eligibility depends on the product category:

Health, wellness, personal care, beauty, pet food and hygiene products — must be unopened, unused, and returned in original sealed packaging, with all tags, labels, and seals intact.
Fashion products (clothing, footwear, bags, accessories) — must be unworn, unwashed, unused, returned in original packaging, with original tags and labels attached. Items may be tried only to check fit or size.

Products that do not meet the above conditions may not be eligible for a refund.

2. How to initiate a return

Customers can return products within 7 days of delivery in 2 different ways:

A. Return to the seller's physical store

Applies only when the seller also operates a physical store and uses Wcommerce as an additional selling channel.

Take the product to the seller's physical store from whom you purchased.
The store owner will check if the product is unopened and undamaged.
Once confirmed, your refund will be automatically credited back to your original payment method.
Customers will receive their refund within 24 hours, depending on the payment method used.
In many cases (e.g., UPI, wallet payments), the refund will be instant.
Credit card refunds may take longer as per banking timelines.

B. Return via courier pickup

Raise a return request on the store website or app under Order Details.
A courier pickup will be scheduled within 24–48 hours.
Refund will be issued once the product reaches the warehouse and is confirmed as unopened and undamaged.

All returned products are subject to verification before refund approval.

3. Refund

Instant / Within 24 hours: Refunds are processed instantly or within 24 hours (depending on payment method) when you choose the "Return to Shop" option.

4. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange a product, please follow the return process to obtain a refund and then place a new order for the desired item.

5. Damaged or defective products

If you receive a damaged or defective product, please call the customer helpline listed on your invoice right away. Our team will arrange a replacement or a refund and cover any return shipping — at no extra cost to you.

6. Contact information

If you have any questions or need help with your return or refund, please call the customer helpline listed on your invoice. You can also reach us any time at support@wcommerce.store.

Straightforward and fair. Every return and refund is handled directly by Wcommerce on the seller's behalf — customers don't have to chase the store owner. Defects and damage are always Wcommerce's cost, never yours or the seller's.

At Wcommerce, we are committed to providing a fast and hassle-free shopping experience. With free shipping on all orders across India, our goal is to ensure that customers receive their products quickly and in perfect condition. Wcommerce handles the entire logistics process — including order processing, shipping, and delivery — so store owners can focus on growing their business.

1. General overview

Wcommerce handles warehousing, courier pickup, delivery tracking, returns, and customer support for every order across every channel (Instagram, WhatsApp, Meta Ads, link-in-bio, ONDC).

2. Shipping areas

We deliver to all major cities and towns in India. If an order is placed from a remote or non-serviceable area, Wcommerce reserves the right to cancel the order and notify the customer accordingly.

3. Free shipping

Free Standard Shipping: Orders above ₹499 qualify for free shipping.
For orders below ₹499, a small delivery fee may apply (shown at checkout).

4. Order processing time

Orders are processed and picked up by our delivery partners within 1 business day of order confirmation.
Store owners are notified as soon as the order is confirmed, shipped, and delivered.

5. Delivery timeframe

Local-store orders: When the seller also runs a physical store, orders placed from the same town or city are delivered within 1–2 business days.
Central warehouse products (less frequently ordered): Delivered within 3–5 business days, depending on location.
Shipping timelines are clearly shown at checkout before you place the order.

6. Tracking orders

Once shipped, customers get a tracking link via WhatsApp to follow their order in real time. Store owners can also track orders in their store management app.

7. Delays and exceptions

We try our best to deliver on time, but delays may happen due to:

Natural disasters, strikes, or other unexpected issues.
Wrong or incomplete delivery address.

In case of delay, Wcommerce will inform the customer and try to resolve quickly.

8. Failed delivery attempts

If delivery fails because of wrong address, customer not available, or package refusal:

Our courier partner will try redelivery once.
If it still fails, the order will be returned to the origin, and Wcommerce will contact the customer and store owner for next steps.

9. Return to origin (RTO)

If an order is returned to the origin due to failed delivery attempts or non-serviceable locations, Wcommerce will either arrange for redelivery or issue a refund, depending on the customer's preference.

10. Packaging

All products are packed safely to avoid damage. Fragile items are given extra protective packing for secure delivery. Handicraft-fashion orders ship in plain outer boxes with the seller's branded invoice, owner's signature, and a personalized thank-you card inside.

11. Customer support for shipping queries

Customers: For any help with tracking, delays, redelivery, or delivery issues, call the customer helpline listed on your invoice. You can also email support@wcommerce.store. You do not need to contact the store owner — Wcommerce handles all delivery-related support on their behalf.

Store owners: Reach Wcommerce support any time via the Live Chat on your store owner dashboard for courier, RTO, or shipment questions tied to your orders.

12. Changes to shipping policy

Wcommerce updates this policy periodically. Any important changes will be shared with store owners and customers.

Shipping is on us, end to end. Wcommerce handles warehousing, pickup, delivery, and support for every order — so customers get fast answers and store owners never negotiate with couriers or pay shipping out of margin. Customers: call the helpline on your invoice for urgent help.

Our policies — clearly laid out.

Terms & Conditions